Gold Internet Software Training

Our new online training lessons require approximately 2 hours to complete. The Gold Internet training may be accessed by clicking on the "Launch Online Training" button above. Please note that the online training area is secure and we would be happy to provide you with a login when appropriate. The complete software training manual is availabe for download (or online viewing) in Adobe Acrobat format anytime. We have divided the Gold Dental online training into six comprehensive lessons.

New Client On-site Gold Software Training

For our new clients, the training for our software requires approximately 8 hours, usually divided into two sessions.

Training Session One

The first session is an introduction to the computer, the Gold software and the mouse as well as learning how to enter patient data and insurance information.  The duration of  this session is three to four hours. If there was no data converted from a previous computer system, or the previous system was a manual one, the names of all patients with balances must be entered before going “on line”.  This provides useful practice in the basic skills required for using the Gold software and usually follows the first session.  The time required to fulfill this job depends on the number of patients with outstanding accounts.  The average entries is approximately ten to fifteen per hour.

Training Session Two

This session includes posting charges and payments, learning to correct errors and an introduction to reports.  Allow three to fours hours for this session.  If a conversion in being performed from another program, this session will be incorporated into session one.

Start Balances

Balances need to be entered for all patients if the data was not converted.  The Gold patient balances total (accounts receivable) must be equal to the accounts receivable available from the previous system (computer or manual). Please allow three to five hours to enter the balances.  This job is done immediately prior to going on line.

Going Live

Gold support staff will spend at least two days in the office to make sure new users are comfortable with the program operation, day-end procedures, backup procedure, reports.  Telephone support is ongoing after going live with our software.