Software Training
TRAINING
The training for Gold requires approximately 8 hours usually divided into two sessions.
Training Session One
The first session is an introduction to the computer, the Gold software and the mouse as well as learning how to enter patient data and insurance information. The duration of this session is three to four hours. If there was no data converted from a previous computer system, or the previous system was a manual one, the names of all patients with balances must be entered before going “on line”. This provides useful practice in the basic skills required for using the Gold software and usually follows the first session. The time required to fulfill this job depends on the number of patients with outstanding accounts. The average entries is approximately ten to fifteen per hour.
Training Session Two
This session includes posting charges and payments, learning to correct errors and an introduction to reports. Allow three to fours hours for this session. If a conversion in being performed, this session will be incorporated into session one.
Start Balances
Balances need to be entered for all patients if the data was not converted. The Gold patient balances total (accounts receivable) must be equal to the accounts receivable available from the previous system (computer or manual). Please allow three to five hours to enter the balances. This job is done immediately prior to going on line.
Going Live
Gold support staff will spend at least two days in the office to make sure new users are comfortable with the program operation, day-end procedures, backup procedure, reports. Telephone support is ongoing after going live.